We stand behind every Steam gift card we sell. If you're not completely satisfied, we'll make it right with our industry-leading refund policy.
SteamCred has maintained a 99.99% customer satisfaction rate since 2019. Our refund policy reflects our confidence in our service and commitment to your gaming experience.
Valid for 14 days after purchase
We believe in the quality of our Steam gift cards so much that we offer a complete refund for any unused code within 14 days of purchase - no complicated explanations required.
Every code undergoes rigorous testing before delivery. We partner directly with Steam's official distributors to ensure 100% authenticity.
Over 500,000 gamers worldwide trust SteamCred. Our reputation is built on transparency and reliability in every transaction.
While competitors offer 24-48 hour processing, we guarantee refunds within 2 hours. It's just another way we lead the industry.
We're gamers too. We understand the frustration of failed transactions and have built our entire business around eliminating that pain point.
We've thought through every possible scenario to ensure you're protected. Here's exactly when and how our refund policy applies.
Automated approval and processing
If your code isn't delivered within 5 minutes of purchase, you'll receive an automatic refund notification.
Our real-time validation system catches invalid codes before they're sent to you.
Accidentally bought the same denomination twice? We'll automatically refund the duplicate.
Double charges or payment gateway errors are reversed immediately.
Requires basic verification
If Steam shows "invalid code" or "already redeemed" errors when you try to use your code.
If you receive a code for the wrong currency or region (though our codes are global).
Changed your mind about the purchase amount or no longer need the code.
When Steam's servers are down or experiencing issues preventing code redemption.
Fair use policy to prevent abuse
Once a code has been successfully added to your Steam wallet, it cannot be refunded.
Orders made with stolen payment methods or fraudulent information.
Refund requests made more than 14 days after purchase (unless code never worked).
Codes that have been sold to third parties or shared publicly.
Our streamlined refund process is designed to get your money back as quickly as possible. Follow these steps for the fastest resolution.
Reach out through any of our support channels. Live chat is fastest, but email works too.
Our system automatically verifies your purchase details and determines the appropriate refund method.
Pro Tip: Keep your order confirmation email handy - it speeds up verification by 50%
Once approved, your refund is processed immediately to your original payment method.
You'll receive email confirmation once the refund is processed
For urgent situations requiring immediate resolution
If you initiated a chargeback, contact us immediately. We'll work with your bank to resolve the issue without affecting your credit.
If your bank flagged the transaction as fraudulent, we'll provide documentation to clear the alert and process your refund.
For complex issues or when standard support isn't sufficient, our senior team takes over for personalized resolution.
For urgent refund issues that can't wait for regular support
Don't just take our word for it. Here are real stories from customers who've used our refund policy.
"I bought a $100 Steam card at 2 AM for a tournament entry fee. The code showed as 'already redeemed' when I tried to use it. Tournament registration was closing in 3 hours."
"I contacted live chat at 2:15 AM. The agent verified my purchase, confirmed the code was indeed invalid, and issued a replacement code within 12 minutes. I made the tournament with time to spare."
"I accidentally bought three $20 cards instead of one $50 card. As a college student, I needed that $10 difference back in my bank account for groceries."
"I explained my situation via email. SteamCred not only refunded the extra $10 but also sent me a $50 card as requested. The whole process took 45 minutes and saved my weekend meal plan."
"My company credit card was compromised after buying $500 worth of Steam cards for a team building event. The bank flagged all transactions as fraud and froze my account."
"SteamCred's fraud department worked directly with my bank, provided purchase documentation, and coordinated a full refund while the fraud investigation was ongoing. They even expedited a new order once everything was cleared."
We've processed over 1,847 refunds with a 100% resolution rate. Every customer gets the same level of care and attention.