We believe privacy is a fundamental right. This comprehensive policy explains how we collect, use, protect, and respect your personal information with complete transparency.
Jump to any section that interests you
What information we collect and why
How we use your personal information
How we protect your information
Control over your personal data
We collect only the information necessary to provide you with the best Steam gift card purchasing experience while respecting your privacy.
Transparent data collection practices
Information you provide directly when creating an account or making a purchase.
Information collected automatically to improve our services and prevent fraud.
Technical data that helps us provide a better user experience.
The legitimate reasons behind our data collection
We need your email address to deliver your Steam gift card codes and send order confirmations. Payment information is processed securely by our certified payment partners to complete your purchase.
We analyze IP addresses, device information, and purchasing patterns to detect and prevent fraudulent activities, protecting both our customers and our business from security threats.
Website usage data helps us understand how customers interact with our platform, allowing us to optimize performance, fix issues, and enhance the overall user experience.
Order history and account information enable our support team to provide quick, personalized assistance when you need help with your purchases or account issues.
Email address, password hash, and basic account preferences are collected when you create an account.
Payment information is processed securely by our payment partners. We only store transaction IDs and order details.
Website interactions, preferences, and support communications are collected to improve our services.
We use your data responsibly and only for the purposes outlined below. Your information is never sold or shared with third parties for marketing purposes.
Essential for completing your purchases
Instantly deliver your Steam gift card codes to your email address
Send purchase confirmations and receipt information
Process payments securely through our certified payment partners
Protecting you and our platform
Analyze purchasing patterns to identify suspicious activities
Monitor for unauthorized access attempts and unusual account activity
Evaluate transactions for potential security risks
Providing excellent customer service
Access past orders for support inquiries and troubleshooting
Provide personalized assistance based on your account information
Quickly resolve problems with code delivery or account access
Making our platform better for everyone
Analyze website usage to improve speed and reliability
Identify and fix technical issues affecting user experience
Enhance interface design and functionality based on user behavior
Under GDPR and other privacy regulations, we process your data based on the following legal grounds:
Processing required to fulfill our contract with you (delivering your Steam gift cards)
Fraud prevention, security, and service improvement are legitimate business interests
Optional features like marketing communications require your explicit consent
Processing required to comply with tax, anti-money laundering, and other legal obligations
Processing necessary to protect your vital interests or those of others (emergency situations)
Processing necessary for tasks carried out in the public interest (regulatory compliance)
We implement industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
We maintain the highest security standards and comply with international data protection regulations.
Highest level of payment card industry security compliance
International standard for information security management
Full compliance with European data protection regulations
Audited security controls and operational effectiveness
How we handle security incidents
24/7 monitoring systems detect security threats in real-time
Security team responds within 15 minutes of incident detection
Immediate isolation of affected systems to prevent spread
System restoration and customer notification within 72 hours
Our commitment to data protection
We guarantee the security of your data. In the unlikely event of a breach affecting your information, we'll provide free credit monitoring and identity protection services.
You have complete control over your personal data. These rights are protected by law and we make it easy to exercise them.
See what data we have about you
You can request a complete copy of all personal data we hold about you. This includes:
Response time: Within 30 days of request
Correct inaccurate information
If any of your personal data is inaccurate or incomplete, you have the right to have it corrected or completed.
Updates processed immediately upon verification
Delete your personal data
Also known as the "right to be forgotten," you can request deletion of your personal data under certain circumstances.
Some data may be retained for legal compliance
Limit how we use your data
You can request that we restrict the processing of your personal data in certain situations.
Export your data
You can request your data in a structured, commonly used format that can be transferred to another service.
Opt out of certain processing
You can object to processing of your data for direct marketing, research, or legitimate business interests.
We make it easy to exercise your privacy rights. Choose the method that works best for you.
Contact our privacy team through live chat for immediate assistance with your data rights.
Send a detailed request to our privacy team via email for complex data requests.
Manage many privacy settings directly from your account dashboard.
• We may ask for identity verification to protect your privacy
• Most requests are processed within 30 days
• Some data may be retained for legal compliance
• You can file a complaint with your local data protection authority
We only retain your personal data for as long as necessary to provide our services and comply with legal requirements.
Different types of data have different retention periods based on legal requirements and business needs.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | While account active + 3 years | Service provision |
| Purchase History | 7 years | Tax compliance |
| Payment Information | Not stored (processed by partners) | PCI compliance |
| Support Communications | 3 years | Quality assurance |
| Website Analytics | 26 months | GDPR compliance |
| Marketing Data | Until consent withdrawn | Consent-based |
| IP Address Logs | 12 months | Security and fraud prevention |
Questions about our privacy policy? We're here to help. Plus, learn how we'll notify you of any changes.
Get help with privacy-related questions
Available 24/7 for urgent privacy matters
Average response: 2 minutes
How we communicate changes
Advance notice for major changes
Final reminder notification
Policy changes take effect